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Human Resources

CCASPL's Human Resources department is designed to provide quality services and support in employment, safety training and employee relations. Its mission is to perform beyond the expectations of our 6500 employees, enabling them to better serve our clients.

Human Resources take an active leadership role within the organization by supporting CCASPL's Quality Policy, ensuring our employees are recognized as our most valuable resource. The department acts as a catalyst -- enabling employees to contribute at peak performance levels to the success of the business.

Training

The dedicated training dept conducts in-house training as well as on site training of the operatives. It does the recruitment of site level supervisors and development along with skill building of Cleaning technician to promote them for future supervisor. The four – level training of the operatives is supplemented by job specific supervisor’s training Training reports are available with the Customer Care dept. and are provided to clients on request. Also responsible for Planning and execution of special services eg: Carpet care, marbel care, Pest control.

Manpower Management

The MPM dept. does the sourcing of the field force all across India. They use the MANFIT process to finally deploy a person at the site. It plans manpower allocation for the sites and anticipates & sort out manpower related problems.

Business Start Up

BSU dept is responsible for all the new sites all across the nation. This department takes care of the Manpower in a new site i.e manpower source identification, timely deployeement, quality deployment, permanent deployment Along with this, it plans and manages logistics in new site i.e.machines, material etc. All the branches have dedicated executive for this purpose who report to the Corporate Head – BSU.

Internal Audit

This department acts as internal auditors for the service delivery to the clients. Their focus is mainly on the training evaluation, processes and logistics. This department figures out the areas where focus is required for improvements. It checks out the problematic issues in sites, and forward to the concerned department before it reaches to the clients, hence helping to deliver error-free services to the clients.

Marketing

Marketing department is involved in promoting the brand image of the company. It highlights the various service options available through its tools like quotation, brochures, web responses etc. It initializes projects site-wise, for individual or chain of clients. This department also is involved in sponsoring various meets, seminars and exhibitions all across India. We are looking for tie-ups in India and abroad in the fields of similar service providers, machines, tools and chemicals manufacturers.

Finance

The finance department in any company is generally thought of as a back office operation that just "crunches the numbers." Although that will always be one of the predominant functions of any finance department, CCASPL has tried to provide a real service area for our customers.

With the introduction of the Financial Manager positions we have individuals who work hand-in-hand with the operations team on all financial aspects and have full responsibility for all, which affords them the flexibility to work.

Customer Care

This department is responsible for the co-ordination in resolution of client complaints, getting regular feedback, maintenance of proper client relations, and renewal of contracts and revision of rates. The dept works as per a monthly visit/call schedule for all regions as well as from the corporate level. All open client issues are passed on to the concerned departments by mail within 24 hours, seeking prompt action and immediate deadline. this deadline is passed on to the client also by the next day. The HOD of the dept as well as the MD are daily recipients of the regional CC reports. Motto of the dept is "Involve, Inform, Improve".

Compliance

This department maintains all statutory documents like ESIC, EPF, Labor Registrations, and also processes wages and salaries. It prepares the Compliance report, updates the ESI number, also prepares ESI/PF/PTAX, LWF returns. Checks the salary sheets, generated by the Accounts dept., for all regions across the country.One the importants work of the department is generation and distribution of salary slips, PF slips, etc.

IR and Admin

This department is responsible for maintaining proper Industrial Environment and intervenes in IR disputes, moreover its responsible for all legal and IR related issues. Auditing of compliance dept is also within its purview. This department caters the requirement of the manpower for executive and above level from all departments. It handles the contract labor status and follow-up with the clients, if any issues come up. It’s into preparation of yearly bonus sheet where ever applicable.

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Chatterjee Cleaning Arts Services Pvt. Ltd., Corporate Office: CE-106, Sector I, Salt Lake, Kolkata-64 / Registered Office: RTC House, 4 Dr. Suresh Sarkar Rd. Kol-14
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